SYMEX is committed to providing the highest quality products and services and to delivering the highest level of customer satisfaction.
Our quality process is designed to ensure the delivery of high quality products and services
Built-in Help Menus:
Many SYMEX products have built-in with help menu support. Like many off-the-shelf products, customers can press F1 or click "Help" on the menu bar.
Customer Satisfaction:
SYMEX strives to provide the highest level of customer satisfaction before, during and after delivery of our products and services.
All projects start with understanding our customer's goals and requirements. SYMEX documents every requirement and details how they will be implemented at each phase. We provide a customer sign-off document prior to moving into the next phase of a project.
Prototype development allows us to ensure that our customer's requirements are properly translated into code. It also allows us to test coding quality and prove of concept.
SYMEX project managers provide daily and weekly status updates to our customers. We make sure our customers are in the know.
Post Sale Support...
24X7 Help Desk
In addition to the built-in "Help Menu" within our applications, SYMEX has a 24x7 help desk to support our customers. Our help desk supports both our technical personnel in the field and our customers with questions regarding our products and projects.
Our help desk is made up of product, programming and systems integration personnel. They are supported by on online database of product and technical information. The organization is divided into three levels:
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first level customer support technicians are the primary customer support contacts.
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second level technical supervisors provide systems level support and manage escalations.
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third level technical experts are responsible for managing complex systems and software issues.
SYMEX stays with the customer every step of the way!
